Terms and Conditions

LIMITATIONS WHICH MAY AFFECT YOUR FLIGHT:

 
Weather

Helicopter operations are required to comply with strict weather minima as defined by the C.A.A. and the company’s operating manual.  We do ask that you supply a “no-go” time and contact details, in advance of your flight for us to use.  In the event that your flight cannot be performed due to inclement weather, a full refund would be offered.  (This does not apply to our London sightseeing tours)

 
Passengers

As part of our flight planning preparations, our aircraft will be fuelled according to the itinerary confirmed.  Our aircraft are limited to a maximum take-off weight (MTOW) which may involve limiting the number of passengers on-board.  To accommodate this, it would be helpful to have accurate passenger/luggage weights upon confirmation.  In the event that you would like to add passengers to your flight, we will endeavour to accommodate your request, but in the event that the aircraft has already been prepared and fuelled for your flight, additional passengers cannot be guaranteed travel.

 
Itinerary

The times confirmed are the times that we intend to operate.  We will endeavour to keep to this itinerary throughout your charter.  If any form of delay is expected due to circumstances beyond our control, we will make every effort to inform you in advance.  If your charter is operating from The London Heliport, the aircraft is permitted to remain on the ground at the heliport for 15-minutes.  Passengers are advised to arrive at least 15-minutes before your scheduled time of departure.  Any additional fees incurred at The London Heliport will be passed on to you at cost.

 
Private Landing Sites

With regard to non-airport landings, every effort will be made to assess or survey them prior to the flight.  However, they remain at the discretion of the pilot in command; if the site is deemed unsuitable on approach, the landing will be aborted and passengers will be taken to the nearest suitable alternative site/airport.  All private landing sites must be arranged in advance of the flight, as written permission from the landowner is required.

 

Passenger Identification & Security Procedures

Under the '2000 Terrorism Act', we are required to request identification in the form of a passport/photo driving licence and a utility bill.  For those passengers who do not hold any of the above, please contact us and we will advise of suitable alternatives.  Failure to provide adequate identification can result in the refusal of embarkation.